Turn Missed HVAC Calls Into More Booking Opportunities.
Reactivate is being developed to help HVAC businesses capture inquiries, qualify requests, follow up, and arrange appointments when appropriate.
Free to apply. No commitment.
- Missed call
- Inquiry captured
- Request qualified
- Booked when availability is confirmedOr handed to your team
The problem
Calls come in when no one can pick up
In a busy HVAC business, the phone often rings at the worst moment. When a call goes unanswered, the caller may simply try the next contractor.
On a job when the phone rings
Technicians and owners are in attics, crawlspaces and basements. Stopping to answer isn't always possible.
After hours and weekends
No-heat and no-cool problems don't wait for office hours, and a voicemail isn't always returned in time.
Peak-season surges
The first hot or cold spell of the season can bring more calls than the office can handle at once.
And when there is time to call back, follow-up on inquiries and estimates can be inconsistent.
Planned workflow
From missed call to a clear next step
Reactivate is being designed around six steps. Each one is in development and will be shaped with founding customers.
- Planned
Step 1: Capture inquiry
Make sure an inquiry from a missed call is recorded instead of lost.
- Planned
Step 2: Understand request
Identify what the caller needs, such as a repair, a maintenance visit or a replacement estimate.
- Planned
Step 3: Qualify opportunity
Check the request against your rules, such as service area, job type and hours.
- Planned
Step 4: Book or hand off
Offer an appointment only when genuine availability is confirmed. Otherwise, hand the inquiry to your team.
- Planned
Step 5: Follow up
Follow up at sensible intervals when an inquiry hasn't reached a next step.
- Planned
Step 6: Measure results
Show what happened to each inquiry, so you can see what's working.
Design goals
Built to support your team, not replace it
- Support your team
- Your office staff and technicians stay in control. Reactivate is meant to catch what they can't get to.
- Respond sooner
- Aim to acknowledge inquiries quickly, even when everyone is busy.
- Consistent follow-up
- Keep follow-up from depending on who remembers to call back.
- Clear visibility
- See which inquiries were captured, handed off, scheduled or still open.
Situations we're designing for
- A no-heat call at 9 p.m. on a Saturday
- Overflow during the first heat wave of the season
- A caller who hangs up at voicemail
- A replacement estimate that hasn't been followed up
How it works
How the proposed product would work
This is the current proposal. Details will be shaped with founding customers before anything launches.
Step 1
Connect your business line
Unanswered calls would be forwarded to Reactivate. The plan is for your existing number to stay the same.
Step 2
Set your rules
Tell Reactivate your service area, job types, hours and who should receive handoffs.
Step 3
Review outcomes
See each inquiry and what happened next, and adjust your rules over time.
Early access
Become a founding customer
We're looking for a small group of independent HVAC contractors to help shape Reactivate.
Applying is free and doesn't commit you to anything.
- Tell us how calls and follow-up work in your business today.
- Be invited to try early versions as they become available, and tell us what's missing.
- Founding terms, including pricing, haven't been set yet. We'll share them with applicants directly.
Apply
Apply for early access
Tell us a little about your business and how you handle calls today.
We review applications and contact applicants by email.
FAQ
Frequently asked questions
Is Reactivate available today?
No. Reactivate is in development. We're accepting early-access applications from HVAC contractors who want to help shape it.
Who is it for?
We're starting with independent residential HVAC contractors, especially teams of roughly 3 to 15 technicians. Other contractors are welcome to apply.
Does it replace my office staff?
No. Reactivate is being designed to support your team by catching inquiries they can't get to, not to replace anyone.
Will it book jobs on my calendar?
Booking is planned, but only when genuine availability is confirmed. When it isn't, the inquiry would be handed to your team instead.
Does it work with my field-service software?
No integrations are available today, and which ones to build hasn't been decided. The application asks what you use so we can prioritise.
What does it cost?
Pricing hasn't been set. Founding terms will be shared with applicants directly.
What happens after I apply?
We review each application. If it looks like a good fit, we'll contact you by email and, if you've said you're open to it, arrange a short call.
How is my information used?
We use it to review your application, to contact you about early access, and to understand which pages and campaigns lead people to apply. We don't sell it or use it for advertising. Read the Privacy notice
Help shape how HVAC contractors recover missed calls
Reactivate is in development. Apply for early access to share how your business handles calls today.